Frequently Asked Questions

You receive ongoing access with updates included. If we release improved lessons, templates, or safety notes, they appear in your account automatically. We recommend saving your login details in a password manager to avoid access interruptions.

We list tested, commonly available materials and safe alternatives. You can start with basic tools (soft brushes, cotton swabs, mild cleaners) and add upgrades as you progress. Each module includes a shopping checklist with budget tiers, plus substitution notes for different regions.

A digital certificate is issued after completing course assessments. You’ll submit a short final project (photo steps + notes) to confirm you can follow safe, repeatable restoration practices. Certificates include your name, completion date, and a verification code.

We prioritize reversible, conservative practices and risk evaluation. You’ll learn how to test in discreet areas, document before/after, and decide when to stop and consult a professional conservator. For high-value pieces, we emphasize minimal intervention and materials with known long-term stability.

Use the support form on this page to send photos and details (material type, damage, products used, and what you tried). Typical response time is within 1–2 business days. For urgent safety issues (fumes, skin irritation, unknown solvents), stop and message us immediately.

First, refresh the page and try an incognito/private window. If you use an ad-blocker or strict privacy mode, temporarily disable it for the course domain. If playback is choppy, set the video quality lower and switch to a stable Wi‑Fi connection. If the issue persists, send support your device type, browser name/version, and a screenshot of any error message.

If you’re unsure, we recommend watching the introductory module first and reviewing the materials list before purchasing additional supplies. If you believe the course isn’t a match, contact support with your purchase email and a brief note on what didn’t work for you, and we’ll review your case promptly.